At Aurexa, we strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 7 days of receiving your order. To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging.
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Proof of purchase or order number is required.
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved:
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Refunds will be processed within 5–10 business days.
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The refund will be issued through the original payment method where applicable.
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For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos of the product to help process your claim quickly.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
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Personalized or customized products
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Clearance or sale items
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Gift cards
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Items marked as non-returnable
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our error, such as receiving a defective or incorrect product.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Phone / WhatsApp: 0334-4928464
Email: aurexa22@gmail.com
We are committed to resolving issues fairly and ensuring customer satisfaction.